Roborock has been named Canstar’s 2026 Most Satisfied Customers winner for robot vacuums, with Australian users rating the brand highest overall among robot vacuum makers.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. The assessment covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to receive five stars in every category.
Danni Li, Roborock’s marketing lead, said the company measures success by how much it can reduce the complexity of daily chores and give customers more time for other activities. Li added that consumer feedback informs the company’s research and development, and described the award as particularly meaningful because it was decided by people who use robotic vacuums.
New models launched in Australia
Roborock says the recently launched Saros 20 Flow and Qrevo Edge 2 Flow bring an enhanced mopping experience through SpiraFlow 2.0, an upgrade to its original roller mop system. The system uses 16 pressurised clean-water outlets to spread water across the roller, a 240RPM roller rotation speed and 2.5 times downward mopping pressure. A pressurised 100ºC fresh-water roller-washing function is designed for deep cleaning and hygiene, with Roborock citing a 99% bacterial removal rate.
The flagship Saros 20 Flow has an 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify floor surfaces and mess types so cleaning can be adjusted. Roborock also cites a 0% hair-tangling rate for the DuoDivide main brush and dual lifting side brushes. The model’s RockDock includes 100ºC pressurised mop washing and automated detergent dispensing.
The Qrevo Edge 2 Flow is also 8.98cm tall, which Roborock describes as among the slimmest roller-mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the SpiraFlow 2.0 system for everyday messes, spills and grime.
For households with pets, Roborock says the Qrevo Edge 2 Flow offers a 100% hair pick-up rate on floors and a 15% higher pet-hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts waterflow, while carpet recognition triggers automatic lifting of the roller mop by up to 15mm. An Automatic Roller Shield is intended to keep carpets dry.
The award and product details position Roborock’s Australian range around user satisfaction and automated cleaning features, though the performance figures cited for the new models are company claims rather than independent test results.